Support
Updated 1 November 2026.
Write to us
A question, a bug, an idea? Email support@ometto.eu. We reply in English or French within 2 working days. For a bug, tell us your watch and iPhone models, the watchOS and iOS versions, and what you were doing.
Send a route to the watch
In the Routes tab on iPhone, open a route you imported (GPX, TCX) or created in the planner, then tap “Send to watch”. The corridor map goes with it. Keep the watch near the iPhone during the transfer.
Download an offline map
In Settings, Offline maps, choose a region. Once on the watch, it works without an iPhone and without signal. Current coverage: France, Switzerland, Italy.
My workouts don't show up
Ometto reads workouts from the Health app. On iPhone, go to Settings, Health, Data Access & Devices, Ometto, and check that reading workouts is allowed.
Restore purchases
In Settings, Ometto Pro, tap “Restore purchases”. Purchases are tied to your Apple Account; the annual plan can be shared with your family through Family Sharing.
Cancel the subscription
Subscriptions are managed in the iPhone's Settings, your name, Subscriptions. Cancelling stops renewal; Pro stays active until the end of the paid period.